Thank you for your comments & feedback. We can only process your claim in accordance with the Terms & Conditions of Carriage under our Standard Liability. In the absence of Enhanced Liability (enhanced carrier liability coverage), your claim is processed based on the weight of the items. Hence our computation is as follows: 108 kg x 8.33SDR (Special Drawing Rights) - 899.64SDR x 1.133478 =
EUR 1,019.728. We regret that we are unable to accede to your request for the full amount.