Ben was the CEO and founder of a small social enterprise called NPOBalance, which he founded with a colleague, Sam. The company has grown over a five-year period to employ two full-time and four part-time staff. The values that underpin NPOBalance were closely linked to Ben and Sam’s own personal values, namely: knowledge, honesty, trustworthiness, fairness and loyalty. NPOBalance offered an independent service, which facilitated the donation and redistribution of accounting software products to other non-profit organizations. NPOBalance used products that were donated from a number of well-known companies as part of their corporate social responsibility (CSR) programs. They allowed NPOBalance to charge a very small percentage, as a ‘sustainability’ payment. Ben prided himself on the fact that his organization was not an agent for any one particular product or company. He felt that this independence offered his organization an advantage in attracting clients, demonstrating that their needs came first. He was agenda-free. Ben considered this independence one of the distinctive characteristics and advantages of his organization. NPOBalance worked closely with small and large non-profits, identifying their particular needs and then marrying those needs with the ‘best’ products. Delivering on this mission would, he believed, lead to performance improvement and operation efficiency not only for the individual organizations but also for the non-profit sector as a whole. One of the key stakeholders in NPOBalance was a large company, STZ Accounts. STZ Accounts was the largest product donor to the organization, but it did not offer a complete suite of offerings and therefore did not necessarily provide the best solution for the full range of nonprofits. Over the course of a number of years, STZ Accounts has been putting increasing pressure on NPOBalance to supply only their products and not those of their competitors. As Ben put it, “…we have had our pants kicked several times about our work with competitors.” However, if monopolized by STZ Accounts, Ben believed that NPOBalance would not remain unbiased and independent. He believed that this shift in mission would damage the organization’s reputation in the long run; NPOBalance would not have been seen as ‘trustworthy’, and instead it would be viewed as just another organization trying to sell clients something that they did not necessarily need. Loyalty would be lost. On the other hand, there could be other implications for the organization if Ben did not respond to STZ Accounts’ insistence: one of NPOBalance’s two key competitors could accept STZ Accounts’ conditions, which could result in the loss of a major donor for the organization. Ben was very happy with STZ Accounts products and many times the clients chose their products anyway, which made him wonder: Why bother offering other products? Why not allow NPOBalance to be monopolized? Ben wanted to maintain the independent status of his organization and he wanted to speak openly and honestly to his clients and deliver products that they need. However, he still had to prepare himself for a meeting with representatives from STZ Accounts. How could he present his decision and concerns to STZ Accounts and still retain them as major donors?