6.1b(2) (Health Care-Specific Criteria) C4
V addresses and
considers each patient’s expectations and preferences through
the CRMS, shown in Figure 3.1-1. Consideration of individual
needs has been greatly enhanced by the patient preference
documentation process, described in 3.1a(1). During outreach and
enrollment, the outreach coordinator or the benefits representative
on the PACT explains health care service-delivery processes and
likely outcomes to the Veteran. During the first visit and each
vesting visit, the clinicians on the PACT review the health and
wellness status of the Veteran and help to set realistic expectations.
In collaboration with the Veteran and family or other
caregivers of the Veteran’s choice, a plan of care is documented in
CPRS. The Veteran then receives secure messages and reminders
through MHV to help stay on track with the plan. Patient decision
making and preferences are factored into the delivery of health
care services at each encounter through the patient preference
profile and clear communication with the care team.