Summary
Services on Contact Us feature in Amway Website have a good performance in all areas
Excellent on useful response, easy understanding
Good overall satisfaction, speed of question answering, answering on what I am asking and support staff
Recommendation
Main areas for improvement are responding and speed
ABOs expected to have response at least to make sure that Amway has received their message
Note: around 20% did not receive response e-mail
Speed of problem solving is another expectation