The terms ‘conflict’ and ‘conflict resolution’ are used
frequently in this article. The description of conflict as the result of
individuals’ or groups’ incompatible goals and as overt opposition
by one person to another person’s actions or statements is similar
across various definitions. Folberg and Taylor’s definition (1984
pp. 7-8) of conflict resolution will be used here for discussion
purposes. ‘The participants in a conflict isolate the issue, develop
options, consider alternatives and reach a consensual settlement
that will accommodate the participants’ needs either between
themselves or with a neutral third party’.