On this point, i need to mention that it was too hard for me to communicate (skype) with more than 80 customers at the same time. When l2jreunion started with 5-10 customers it was working but then it was hard to answer all this messages. Our forum was not well organised to keep and support all our customers. Some of the basic organisation things we've made on l2jsunrise's forum is:
1) Moderator willing to help,organise and clean the forum.
2) From now on forum will be accesible only by our customers.
3) Our site will handle all needed information about our emulator.
4) Insta 'one click' free version download directly from our site. ( for tests etc )
5) A few and well organised sections.
6) Tags and prefixies for each case of report.
7) Automated system for download all needed files ( for launch l2jsunrise )
8 ) Automated system for download custom features and more
9) Well explained guides for several known issues you may have
This way , will be much easier for us to support our customers.
Edited by `NeverMore, 23 February 2015 - 03:55 AM.