IF YOU DON’T LIKE YOUR OUTCOMES,
CHANGE YOUR RESPONSES
Let’s look at some examples of how this works.
Do you remember the Northridge earthquake in 1994? Well, I do! I lived through it in Los Angeles. Two days later, I watched as CNN interviewed people commuting to work. The earthquake had damaged one of the main freeways leading into the city. Traffic was at a standstill, and what was normally a 1-hour drive had become a 2- or 3-hour drive. The CNN reporter knocked on the window of one of the cars stuck in traffic and asked the driver how he was doing. He responded angrily, “I hate California. First there were fires, then floods, and now an earthquake! No matter what time I leave in the morning,
I’m going to be late for work. I can’t believe it!”