Dear eraldosa2011,
Dear eraldosa2011
We are deeply apologize for the inconvenience.
We have dispatched your order within 24 hours after receiving your payment. Unfortunately, we are not able to control the delivery process after dispatched.
We have encountered so many cases shipping to Brazil and lost so many packages due to Brazil Post always be like this.
Please kindly do not worry, what we could do for you is provide you the best customer services.
We will issue refund for full amount immediately.
Please kindly forgive us for we did our best in our part, but you may check the fact that Brazil Post caused so many cases to many seller, we hope you will kindly understand us.
We will send you another message after refund, thank you in advance for your understanding and forgiveness.
Best regards,
Natnicha F.
- jakthip0314