installing and configuring computer hardware operating systems and applications;
- talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
- troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- replacing computer parts as required;
- following diagrams and written instructions to repair a fault or set up a system;
- setting up new users' accounts and profiles and dealing with password issues;
- responding within agreed time limits to call-outs;
- testing and evaluating new technology