Customer Focus is Demonstrated at All Levels of the Organization and this Focus Cascades from the Top for Award Recipients
Senior executives/leaders are the explicit guardians of the customer franchise. Strategic planning is based, in part, around marketplace factors and objectives. Executive compensation or evaluation is linked to customer satisfaction or relationship measures and performance.
Focus teams, established in 1990, sustain company-wide commitment in five key areas, including customer satisfaction for Operations Management International. Four strategic objectives for the company include customer focus, business growth, innovation, and market leadership. The executive leadership team, which includes the CEO, COO, CFO, and vice presidents, tracks measures linked to the objectives to ensure that strategic objectives, customer requirements, and improvement initiatives are linked and aligned
Customer Focus is Demonstrated at All Levels of the Organization and this Focus Cascades from the Top for Award RecipientsSenior executives/leaders are the explicit guardians of the customer franchise. Strategic planning is based, in part, around marketplace factors and objectives. Executive compensation or evaluation is linked to customer satisfaction or relationship measures and performance.Focus teams, established in 1990, sustain company-wide commitment in five key areas, including customer satisfaction for Operations Management International. Four strategic objectives for the company include customer focus, business growth, innovation, and market leadership. The executive leadership team, which includes the CEO, COO, CFO, and vice presidents, tracks measures linked to the objectives to ensure that strategic objectives, customer requirements, and improvement initiatives are linked and aligned
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