We’re reaching out to you about reservation 411997633 for Ms Fatima De Leon. You had recently modified this reservation in our shared Extranet system.
The guest has since been in touch with us and let us know that they had not requested this modification. Because the guest checked in on 11-18and stayed for 2nights., the commission for this reservation will remain in effect. You will receive a separate invoice for the charge.
We ask you to kindly verify all the information before making any updates in the Extranet as our guests receive an immediate notification if their reservation has been cancelled or modified.
Don’t forget that you can find answers to many frequently asked questions about the Extranet in the FAQ section. We’re also available 24/7 to answer any additional questions you may have.
Thank you again for working with Booking.com. We look forward to our continued partnership and mutual success.