Customer / End-User
Inquiry / complaint communicated by customer or on customer’s behalf.
All product quality issues communicated by a customer during installation by Roche,
customer installation, training and service or repair visits, and from any customer contact to
responsible customer support centers.
All product quality issues communicated by Roche personnel received from customer.
This includes any issues communicated by a 3rd party (e.g. physicians, pharmacies providing
devices for patients).