13. Video Search Engine Optimisation .....315
13.1 introduction...................................316
13.2 key terms and concepts ................316
13.3 history............................................317
13.4 how it works ..................................318
13.8 case study: Old Spice and YouTube. 328
case study questions ............................331
chapter questions .................................331
13.9 references .....................................331
further reading......................................332
14. Social Media Channels .......................333
14.2 history............................................335
14.3 key terms and concepts ................337
14.4 how it works ..................................337
14.5 tracking social media campaigns . 359
14.6 web analytics.................................361
14.7 tools of the trade...........................364
14.8 pros and cons................................365
14.9 summary .......................................365
14.10 the bigger picture........................366
14.11 references ...................................366
further reading......................................368
15. Social Media Strategy ........................371
15.1 introduction...................................372
15.2 using social media to solve
business challenges .............................372
15.3 creating a social media strategy...379
15.4 documents and processes ............384
15.5 summary .......................................388
15.6 case study: MWEB, Free the Web ...388
15.7 references .....................................391
further reading......................................391