When Starbucks' supply chain transformation was first getting under way in 2008, the company brought in professionals from the outside to support its re-engineering program. But the coffee retailer is taking a different approach to recruitment these days. "Now, we want to grow our own talent to support the growth of our business, in North America and globally, and to support normal staff turnover," says Peter D. Gibbons, executive vice president of global supply chain operations. "Creating a strong pipeline at all levels is part of our core mission to improve service, lower cost, and develop talent."
The initial phase of the recruitment program will be aimed at building out the U.S. organization, followed by a similar staffing process for the company's international operations. After that, Starbucks will focus on creating an internship program with an eye toward recruiting underclassmen interested in a supply chain career with the company.
Throughout the fall of 2010, executives at Starbucks visited six universities to interview undergraduates and graduate students with backgrounds in logistics, engineering, and operations research. From this process will come a select group of young talent who, starting in July 2011 and continuing for an undetermined number of years, will be hired and groomed to head Starbucks' supply chain for perhaps as long as the next two decades.
The company will only consider the top 10 percent of the graduating class of the schools it partners with. The ideal candidates will have exposure to Fortune 500 organizations either through prior work experience or through internships. In addition, they must demonstrate prior leadership experience and be willing to rotate between domestic and international positions.
To help improve employees' skills and knowledge, the company has developed programs covering 30 supply chain capabilities, as well as training manuals for new hires, Gibbons says. "The point is to ensure that development plans cover skill-building and development for each individual," he explains. The company also is testing a supply chain training system that will "provide the bulk of our technical training and will add formal coaching and mentoring to round the process out," he adds.
If successful, the strategy will yield multiple benefits, according to Gibbons and his team. It will brand Starbucks as a bona fide supply chain organization within both academia and industry. It will ensure a seamless human resources transition over time as Gibbons and his team near retirement. And the company will reap the intellectual windfall of advanced concepts that graduates take out of school and into the workplace. Gibbons says Starbucks expects to learn as much from its new hires as they will learn from the company.
When Starbucks' supply chain transformation was first getting under way in 2008, the company brought in professionals from the outside to support its re-engineering program. But the coffee retailer is taking a different approach to recruitment these days. "Now, we want to grow our own talent to support the growth of our business, in North America and globally, and to support normal staff turnover," says Peter D. Gibbons, executive vice president of global supply chain operations. "Creating a strong pipeline at all levels is part of our core mission to improve service, lower cost, and develop talent."The initial phase of the recruitment program will be aimed at building out the U.S. organization, followed by a similar staffing process for the company's international operations. After that, Starbucks will focus on creating an internship program with an eye toward recruiting underclassmen interested in a supply chain career with the company.Throughout the fall of 2010, executives at Starbucks visited six universities to interview undergraduates and graduate students with backgrounds in logistics, engineering, and operations research. From this process will come a select group of young talent who, starting in July 2011 and continuing for an undetermined number of years, will be hired and groomed to head Starbucks' supply chain for perhaps as long as the next two decades.The company will only consider the top 10 percent of the graduating class of the schools it partners with. The ideal candidates will have exposure to Fortune 500 organizations either through prior work experience or through internships. In addition, they must demonstrate prior leadership experience and be willing to rotate between domestic and international positions.To help improve employees' skills and knowledge, the company has developed programs covering 30 supply chain capabilities, as well as training manuals for new hires, Gibbons says. "The point is to ensure that development plans cover skill-building and development for each individual," he explains. The company also is testing a supply chain training system that will "provide the bulk of our technical training and will add formal coaching and mentoring to round the process out," he adds.If successful, the strategy will yield multiple benefits, according to Gibbons and his team. It will brand Starbucks as a bona fide supply chain organization within both academia and industry. It will ensure a seamless human resources transition over time as Gibbons and his team near retirement. And the company will reap the intellectual windfall of advanced concepts that graduates take out of school and into the workplace. Gibbons says Starbucks expects to learn as much from its new hires as they will learn from the company.
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