In order to quality for a posittion with one for these service companies,many of these young people first need to perfect their english,rather than their computer or other job skills. in india,people have long been anglophones because of the country is past as a british colony.
But the challenge is how to make their english easily understood to non-indians;how to neutralize an accent influenced by india is diverse tongues. so before new call center employees learn about the products they are going to sell,they usually begin with language training.