Inception—ask a set of questions that establish …
basic understanding of the problem
the people who want a solution
the nature of the solution that is desired, and
the effectiveness of preliminary communication and
collaboration between the customer and the developer
• Elicitation—elicit requirements from all stakeholders
address problems of scope
address problems of understanding
customers not sure about what is needed, skip “obvious” issues,
have difficulty communicating with the software engineer, have
poor grasp of problem domain
address problems of volatility