IT General Controls: Manage Changes
4 The following types of changes and technical components of the IT environment
- Program Development/Acquisition – Development and implementation of new applications or interfaces.
- Program Change – Changes being made to existing applications and interfaces.
- Maintenance to System Software – Technical changes made to the Database Management System, operating systems, and other system software (e.g., patches and upgrades).
- Emergency Changes – Changes made in an emergency situation.
- Configuration/Parameter Changes – Relates to changes being made to the overall configuration and parameter settings to the various technical components of the IT environment. This includes the initial setup of the configuration settings for new applications.
4 The following change request procedures of all type of changes above.
- Request/approve changes
- Perform changes
- Testing
- Migrate changes to production environment
- Monitor changes
4 Segregation of duties over manage change environment