Agile strategy
•The aim of an agilestrategyis to give a high customer service by responding quickly to different or changing circumstances.
•There are two aspects of agility.
–First, there is the speed of reaction; agile organisations keep a close check on customer demands and react quickly to changes.
–Second is the ability to tailor logistics to demands from individual customers.
Organisations with a customer focus will typically:
•aim for complete customer satisfaction
•allow customers easy access to the organisation find exactly what they want
•design logistics to meet, or exceed, these demands
•be flexible and respond quickly to changing customer demands
•get a reputation for outstanding quality and value
•do after-sales checks to make sure the customers remain satisfied
•look outwards so that they are always in touch with customers, potential customers, competitors, and so on.
Agile strategy•The aim of an agilestrategyis to give a high customer service by responding quickly to different or changing circumstances.•There are two aspects of agility.–First, there is the speed of reaction; agile organisations keep a close check on customer demands and react quickly to changes.–Second is the ability to tailor logistics to demands from individual customers.Organisations with a customer focus will typically:•aim for complete customer satisfaction•allow customers easy access to the organisation find exactly what they want•design logistics to meet, or exceed, these demands•be flexible and respond quickly to changing customer demands•get a reputation for outstanding quality and value•do after-sales checks to make sure the customers remain satisfied•look outwards so that they are always in touch with customers, potential customers, competitors, and so on.
การแปล กรุณารอสักครู่..