6.2b How the organization ensures that complaints are resolved effectively and promptly, and that all complaints received are aggregated and analyzed for use in overall improvement.
We have always strived to excel in the quality of our products. We set quality goals like Complaints per Million for our operations and we review the complaint trend versus our goals to assess our current performance in product quality. In order to achieve this, Baxter Woodlands has developed a Standard Operating Procedure for Complaint Handling.