The handle can be broken because of some customer who stay at condo or some guess who came visit friend they don't know the system of fire exit door in the building if they go inside will can't open util ground floor. That is make them tried hard to sway the handle can be broke.
Door handles should last 20 years
Yes but this property everybody can use and touch also depend of how many time can sway if used many time can be broke it is deterioration of use.