The adoption of new technologies always comes with direct and indirect costs, and with
constraints in the form off funding, quality and flexibility, possibly to the detriment of other
important enterprise activities and measures, such as e.g. the maintenance and improvement of
quality and resources in training. Given that the hotel sector is a service sector, the human
element is a very important factor both through the service encounter and in the development of
the standard of quality and technology in companies in this sector.