1. Emotional healing—the act of showing sensitivity to others' personal concerns
2. Creating value for the community—a conscious, genuine concern for helping the community
3. Conceptual skills—possessing the knowledge of the organization and tasks at hand so as to be in a position to
effectively support and assist others, especially immediate followers
4. Empowering—encouraging and facilitating others, especially immediate followers, in identifying and solving
problems, as well as determining when and how to complete work tasks
5. Helping subordinates grow and succeed—demonstrating genuine concern for others' career growth and
development by providing support and mentoring
6. Putting subordinates first—using actions and words to make it clear to others (especially immediate followers) that
satisfying their work needs is a priority (Supervisors who practice this principle will often break from their own
work to assist subordinates with problems they are facing with their assigned duties.)
7. Behaving ethically—interacting openly, fairly, and honestly with others
8. Relationships—the act of making a genuine effort to know, understand, and support others in the organization, with
an emphasis on building long-term relationships with immediate followers
9. Servanthood—a way of being marked by one's self-categorization and desire to be characterized by others as
someone who serves others first, even when self-sacrifice is required
1. Emotional healing—the act of showing sensitivity to others' personal concerns2. Creating value for the community—a conscious, genuine concern for helping the community3. Conceptual skills—possessing the knowledge of the organization and tasks at hand so as to be in a position toeffectively support and assist others, especially immediate followers4. Empowering—encouraging and facilitating others, especially immediate followers, in identifying and solvingproblems, as well as determining when and how to complete work tasks5. Helping subordinates grow and succeed—demonstrating genuine concern for others' career growth anddevelopment by providing support and mentoring6. Putting subordinates first—using actions and words to make it clear to others (especially immediate followers) thatsatisfying their work needs is a priority (Supervisors who practice this principle will often break from their ownwork to assist subordinates with problems they are facing with their assigned duties.)7. Behaving ethically—interacting openly, fairly, and honestly with others8. Relationships—the act of making a genuine effort to know, understand, and support others in the organization, withan emphasis on building long-term relationships with immediate followers9. Servanthood—a way of being marked by one's self-categorization and desire to be characterized by others assomeone who serves others first, even when self-sacrifice is required
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