If a reporter contacts you directly, it is important to act in a professional manner. Kindly inform the individual that all media inquiries must be handled by Quintiles' Corporate Communication team. Then provide the reporter the option of either leaving their name, publication and contact information, or provide the reporter with the name and contact details of the appropriate individual within Corporate Communication.
Regardless of the option they select, you should immediately forward detailed information about the inquiry to the appropriate Quintiles Corporate Communication Team member so they are aware that they may be contacted by the media.