Over the years, the theory of multicultural teams has recognized the importance of
multiple effectiveness criteria when considering team success. In addition to productivity
and performance, team members’ satisfaction and learning are now considered
integral to understanding the team’s effectiveness. The team effectiveness
model explicitly recognizes that in addition to performance and productivity, individual
and collective sense of satisfaction and learning is integral to judging a
team’s success. The model further asserts that factors of learning and satisfaction
may contribute to strengthening teamwork. For example, on-going learning may
strengthen a shared sense of efficacy or unlock new means of communicating and
decision making. Further, team member satisfaction creates positive feedback that
boosts the effectiveness of multicultural teams.