While IS are critical resources for an organization, it is the people using these systems
and the information derived from them that can influence the resulting success of the
system. Leavitt [90] realized that people are a critical component in the organization.
Sociotechnical theory accepts this notion and encourages the study of the role of individuals
as well as of the IS [14]. Differences among users of an IS have been foundto have an impact on the dimensions of IS success, including usage, user satisfaction,
and decision making
response time.