The mean of tourists satisfaction indicators
Table IV explains the statistical mean of tourist satisfaction indicators.
According to the previous table the statistical mean is more than 2 (the scale of fair)
which means that the level of TServQual in Egypt is accepted from the view points of
tourists.
Proportional distribution of responses of tourists
Table V shows the proportional distribution of responses of tourists.
The results show that the average of external customer satisfaction (tourists
satisfaction) with tourismservices in Egypt ranges from 71 per cent to the scale of good,
18 per cent for the scale of weak to 11 per cent for the scale of fair. However, the general
evaluation of tourism services, from the viewpoints of tourists, in Egypt is good.
The weakness point may attributed to the internal transport quality criterion which
scored 60 per cent for the scale of good.
There is 22 per cent of tourists do not like to repeat their visit to Egypt for the
following reasons (according to the analysis of tourists viewpoints):
. the weakness of infrastructure’s services levels, 40 per cent;
. unsuitable environmental conditions, 30 per cent;
. bad behaviour of people, 20 per cent; and
. unsuitable safety and security conditions, 10 per cent.