It was in a very high season, and I booked the last room LAST minute (literally) in agoda. Due to the system problem, the Bee & B rented out the last room to another customer on site almost the same time. Both of us did not know until I got there. But the boss in Bangkok instructed his staff to ensure me and my wife to get one room from another similar guesthouse for us. His staff spent a great effort and time making sure we can get a roof over our head. I have no doubt that the Bee & B staff there can provide an equivalently good service to their guesthouse tenants.