7) Read “Logbook” when starting a work-shift.
8) Never leave the work area unattended.
9) Always answer phone calls promptly and courteously.
10) Never answer private calls during a shift. Inform a supervisor in case of an urgent call.
11) Do not gossip or chat about your private issues during a work shift.
12) Do not use abusive language during a work shift or in a hotel.