It is with great concern and regret we received your e-mail outlining the problem you had with our service.
First and foremost, on behalf of Recall, we would like to apologize for your inconvenience. We will investigate all these concerned points and we are taking the necessary steps
to prevent it from happening in the future. Thank you for bringing this matter to our attention and we will update the corrective action to you soon.
Thank you for your invaluable support,