The Kao Group began working to develop a new laundry detergent in December 2002 to increase its market share in the laundry detergent category in Thailand.At that time, washing machines were penetrating mainly into urban areas in Thailand, but many households in the suburbs still washed clothes by hand. Even among the households with washing machines, many of them washed some portion of clothes by hand for some reason. Facing this situation,they asked themselves, "What kind of detergent is needed by Thai consumers who spend enormous amounts of time and energy doing the laundry by hand?" To develop a new laundry detergent to meet the needs of the consumers who hand-wash laundry, the Kao Group launched a project to understand Thai consumers' actual habits and practices through in-depth surveys conducted by exclusive members.