The kurtosis values for all the items ranged from -1.211 to 6.361, except for the item ‘the museum charges reasonable entrance fee’, which the kurtosis value scored 13.909. Most of the kurtosis values do not exceed the threshold of +/- 10, except for the item ‘the museum charges reasonable entrance fee’, which alevel if exceeded, is considered ‘problematic’ (Hoyle, 1995).