The lady asks for "Kwan" but I think she means you.
Please don't answer this yet until you speak to Linda.
I tried to take pressurre off Linda during her funeral visit home by advising her to pass on the communication responsiblity to you or someone else while she is gone.
But she insists on handling it because she is afraid the customer may ask you or someone else for somethng that was already asked of Linda and Linda unfortunately cannot do.
Thanks,