Mobile devices, particularly mobile phones, have become an important part of many people’s lives around the
globe. This phenomenon has made mobile technology a very attractive marketing tool. This research focuses on
mobile services’ impact on shopping experience. More specifically, this exploratory study investigates consumers’
belief with regards to mobile services impact on consumer shopping experience, both in terms of overall shopping
experience and at different stages of the consumer decision-making process (need recognition, information search,
evaluation of alternatives, purchase, and post-purchase). The relationship between these beliefs and intentions to
use mobile services in future shopping activities is also investigated. Findings demonstrate that mobile services can
help improve consumers’ shopping experience at different stages of the consumer decision-making process, as well
as the overall shopping experience. Furthermore, results provide support for the relationship between consumer
beliefs (mobile services’ impact on shopping experiences) and intention to use mobile services in shopping.
Mobile devices, particularly mobile phones, have become an important part of many people’s lives around the
globe. This phenomenon has made mobile technology a very attractive marketing tool. This research focuses on
mobile services’ impact on shopping experience. More specifically, this exploratory study investigates consumers’
belief with regards to mobile services impact on consumer shopping experience, both in terms of overall shopping
experience and at different stages of the consumer decision-making process (need recognition, information search,
evaluation of alternatives, purchase, and post-purchase). The relationship between these beliefs and intentions to
use mobile services in future shopping activities is also investigated. Findings demonstrate that mobile services can
help improve consumers’ shopping experience at different stages of the consumer decision-making process, as well
as the overall shopping experience. Furthermore, results provide support for the relationship between consumer
beliefs (mobile services’ impact on shopping experiences) and intention to use mobile services in shopping.
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