Data for the dissertation was collected through primary
and secondary sources. This chapter contains the target
population, data collection instrument and procedure
followed for the collection of the data. The data collected
have been analyzed using SPSS.
The samples were collected from three 5 star Indian hotel
brands in Mumbai. The samples are collected from
employees of the housekeeping department.
Questionnaires were designed to find out the reasons as to
why employees were not happy in an organization. The
questionnaire designed for the employee perspective had 2
sections. First section had 4 questions to collect the
personal information of the employee. The second section
was a 5-point rating scale with 8 statements about the
housekeeping department and the employees were
expected to rate the statements based on their level of
agreement, strongly agree, agree, uncertain/ not
applicable, disagree, and strongly disagree. A total of 150
questionnaires were given to the employees of the housekeeping department, out of which only 109 were
responded.
The main objective of this study was