I didn’t receive your previous emails until this, probably network/server error where you recently move to a new office.
Over our conversation and explained you, TAT is determine from the time when the depot receives a RMA until the unit completed repair, where transportation time is excluded from his calculation.
But as you explained a concern on CRP’s technical repairing VMT, and propose alternative ISL say TVS to repair, we’ll look into this option
As we need to setup a test kit, and initial part, training for TVS, I’ll be working with them to enable them to repair VMT in Q4.
Meantime, we will also invest extra part in current ISL stock so to make sure the service level no impacted,