This study will take place at a large, not-for-profit Australian
private health provider. Four acute care wards will be
included in the study. The wards will be matched as
closely as possible according to clinical casemix (diagnostic
group and average length of stay).
A key stakeholder reference group will be established
to determine the preferred feedback methods and mechanism (the design of the feedback report and how it is
presented to staff). This group was instrumental to feedback design in the pilot study and will include clinical
nurses and representatives from nursing management,
pharmacy and medicine (n = 10).
Managers (n = 4) and nurses (n = 160) working in the
four participating wards will be invited to participate in
this study.