Mazda now has clear insight into the availability and performance of its Applications supporting their business services. Thanks to the automated pro-active synthetic transaction analysis, Mazda IT, incident and problem management is now informed pro-actively, ahead of an issue, and can decide on preventive actions in an informed way, before an end-user even notices any service degradation. In the case of a business service suffering from unforeseen unavailability or poor performance, the monitoring solution easily allows Mazda to gather all necessary data with the ability to drilldown within the actual offending infrastructure components to pinpoint the root cause, and remediate the issue through an ITIL-based problem and change management approach.