You will need to contact an EA Game Advisor: https://help.ea.com/en/contact-us/new
Please provide them the error message number that you have received, as well as the order number from the shopping basket (if you already received one).
This article here describes how: https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center#2
Log in with your Origin account and choose a Product, your Platform, a Topic and describe your issue to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.
Thank you,
Nils