Please prepare for the unit to be returned to us using the original packaging where possible and include all original accessories. If original packaging is not available, please use a packing method that best protects the product from any shipping damage. Wacom warrants the product, to the original consumer purchaser, to be free from defects in materials and workmanship during the warranty period. Complete warranty information is available in the product user’s manual. Any product damage will be the responsibility of the customer, as damage is not covered under warranty. Upon receipt and assessment of the faulty product, a repair of the product will be shipped to you within a reasonable timeframe.