The product is what is being sold. It is more than a simple set of tangible features, it is a complex bundle of benefits that satisfy customer needs. In the case of a university, what is being sold is widely debated. Some argue that students registering for a degree are the raw materials of education and that the graduates are the products, with employers being the customers. While there is merit in this argument, employers seldom pay universities for their graduates, it is far more common to have students pay universities for the services that they receive and ultimately the degrees that they are awarded. For this reason, students will be seen as the customers and the MBA degree the product. Design of the degree is central to the product element of the marketing mix. The curriculum must be appropriately developed and adapted to meet the needs of the students. Programme duration is also expected to