The leader of the organization plays important
role in order to ensure the employees work well. In order to
achieve the organization’s goal, a leader needs to be able to
create a pleasant working environment for the employees.
Good environment will support the working of the employees.
Through transformational leadership, a leader is able to create
positive transformation for its employees. Efficient employees
would have an increase in their quality of work and
performance. The problem can be formulated, as follows: 1) Is
there a significant effect of transformational leadership on
extra role behavior of employees? 2). Is there a significant
effect of the application of transformational leadership on the
quality of work life? 3). Is there a significant effect on the
quality of work life on extra role behavior? The conclusion
could be seen from their satisfaction that resulted from their
Quality of Work Life (QWL). If they have a good/ideal quality
of work, it is expected that they will go the extra mile. This
research focuses on the effect of transformational leadership
and quality of work life towards citizenship behavior of the
administration employees at Universitas Terbuka. The result of
this study shows that transformational leadership has a
positive effect towards citizenship behavior; there is a
significant and positive effect between transformational
leadership towards quality of work life. And there is a positive
and significant effect between quality of work life and
citizenship.