I hope you are doing well.
Due to a disease at my upper spine I will probably recieve medical treatment (surgery) by the beginning of the next year. The recovery takes at least three months and makes me unable to travel. I sadly will not make it to Thailand then.
Question is, if under this special circumstances, is it possible to cancel our booking and recieve a full refund? I know this is not what we agreed to on booking.com. But I thought, it might be possible to make an exception here.
I am looking forward to your answer.