If we concentrate on the fifth process (transport course) the pursuit of quality requires the involvement in the receipt of goods by the indicator: cost of transport.
On the basis of the mapping process: arrived goods in port, we note that the indicators (i1.3) and (i14.2) should be highlighted among the following activities; responsibility for the transportation and the harbor. The indicator relates to the taxes by the total port container must be incorporated before establishing customs formalities. All this must be put in place to ensure that the merchandise arrives safely in port.
The process of boarding goods is that to improve the quality of service delivery, we have introduced two indicators: the average waiting time of vessels (i7.1) and time of call of Ships dock (i8.2) because the relationship between the owner and the agent consignee of the goods is inseparable.
For the transport status process, it is better to integrate three indicators (the time of receipt of the goods, the volume after receiving the loading of transport) and the indicator (i10.3) unit cost of transporting goods after synchronization to generate a status report. If we focus on the implementation process of transport, we find that the indicator (i7.3) productivity of the handling of goods shall be at the level of acceptance and the decomposition of the transport order mission to offer a high quality of transport.
Against the indicators by (i4.1) resting rate of goods and ( i14.3) average usage rate of transport must be integrated in the activity that connects the working procedures between the transporter and the driver.
One can infer that the successful integration of quality indicators / logistics level process maps, is a step in the establishment of a quality approach.