In Bergdorf Goodman’s case, the retailer understood that its target consumers were women who go to the best hotels, clubs and restaurants in the city and need a retailer of the same caliber to match their overall lifestyle.
To achieve the same caliber of service as those frequented by its consumer, Bergdorf Goodman needed to put as much care into its customer service as it does its products.
“Carrying a tremendous assortment of products combined with a knowledgeable staff creates a buying experience, the enjoyment of going into a store,” Mr. Neimark said.
“Retailers cannot lose sight of the consumer wanting to be treated well by people who know the products well,” he said.