(2) True or False? Entitlement is the best potential short-term performance based on current process
design.
A. True - CORRECT ANSWER
B. False
<< True. Entitlement is essentially the best achievable short-term performance, typically based on
some historical demonstration that the process is capable of achieving those levels (in the short
term). Entitlement is NOT zero defects. Zero defects may not be possible given the current
design. In that case, Design for Six Sigma (DFSS) techniques may be needed before “zero”
defects can be achievable. >>
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