For customer delivery the store rents professional-looking uniforms for its delivery personnel. The delivery equipment is well-maintained, clean, and reliable Trucks are cleaned every day and repainted frequently. The trucks are on a tight maintenance schedule in order to maximize reliability customers can request a guaranteed two-hour delivery window Delivery personnel call the day prior to the scheduled delivery to remind the customer of the time and to confirm that someone will be home At the customers residence, delivery personnel must complete tasks specified on a checklist, including placing the furniture exactly where th customer wants it, confirming that items such as recliners are in working order, demonstrating proper operation when appropriate, and other tasks The delivery person is not permitted to leave until the customer is satisfied with the product and the service. If there are any problems or complaints that cannot be resolved by the delivery person, he or she must contact the manager and arrange a solution .