Standard Operating Procedure (SOP)
For Van Transportation Services
Step One : book in advance a customer comes to the water park.
• Van driver
Driver call to reserve Water Park tickets at least 1 hours. You can call to booking, Tel. 095 371 2979 and Tel. 032 909 606 or send information via Line, and when making a reservation must say the following Car registration number , Driver name, Affiliation or association name, guest name, number of guests, nationality of guests, date and time to access the service.
• Reservation
When receiving a call from the driver. Ask information required to explain the process of implementation in the driver know. And inform the driver that. If not, follow the steps if a guest or combined with other promotions. The driver will not be eligible to receive commissions for booking it later. To make a booking in the system and issue the documents to confirm the booking. Sent photo via Line or Email back to the van again. For guests to use as evidence in the water park. The information must be provided in its entirety. Then print the second edition to the counter 7,8 and the Accounting Division is paying for the Commission.
• Accounting
When documents are received from the Reservation. To prepare the documents and to be prepared to pay a cash commission to the driver.
Step Two : Once the driver driving taking guests to arrive at the water park.
• Van driver
Driver to transport guests parking area in front of the entrance. And the driver to inform guests that have booked tickets to the water park already. To explain the guests to the counter 7,8. Guests can tell by the name, number registration or number Booking. To make a payment yet.
• Ticketing counter 7 or 8
When guests come to enquire about a booking by notification of the guest name , number booking or car registration number to verify the data with the report which the reservation is taken, If you have any questions or there is a change in number of people. Employees must call Reservation before every sales transaction. The receipt of payment can be settled either cash or credit card.
Step Three : The Commission payment
• Van driver
When the driver sending clients and parking complete. The driver calls the reservation again to obtain a Commission amount and coming 2nd stage (Area offices). The driver must have an ID card or driver's license and a proof of booking returned by the Reservation to guarantee to receive commissions.
• Reservation
Check payment information of booking it in the system. If full payment is complete, notify the accounting department. To let them prepare the cash to pay commission to driver.
• Accounting
When informed of the reservation that the driver arrived and guest payment. Accounting staff to prepared according to the number of cash payments, and keep the document to the recipient as evidence.