Summary
Like many other community colleges, Walters State Community College faces challenges
resulting from reduced funding, emerging technologies, and Internet competition. These factors led to a review of the library’s role in providing quality library services to users. Walters State Community College realized that users’ perceptions played a key role in defining overall satisfaction with library services offered. Recognizing the value of users’ feedback, Walters State Community College Library was one of five community college libraries that participated in the Fall 2008 LibQUAL+TM survey. From those five community colleges, 3,383 students responded to 22 survey items, measuring three dimensions (Affect Service, Library as Place, and Information Control). The analysis enabled the library to identify areas of service needing improvement to better meet users’ expectations. Additionally, Walters State Community College Library compared its scores with the other four community colleges’. From these findings, library administration will consider service improvements.