PaperMill, a Swedish paper mill operated by PaperPack – a business group of PaperCo. – produces liner, a product used in
the manufacturing of corrugated board. PaperMill produces two grades of liner, each produced in a number of combinations
based on the grammage (mass/area). Annual production capacity is in excess of 400,000 tons. Production is dependent on a
process spanning five work units – Sales, Planning, Production, Loading and Shipping – and three organizations (Fig. 2). Our
primary focus was on the mill units as they were most directly affected by the implementation. Due to complex interdependencies,
we also included Sales and Shipping to better understand the scope and intent of the strategic change the implementation
should have brought about.