NONVERBAL LANGUAGE
Skilled group counselors listen not just to the verbal level of communication but also, and even more keenly, to the message behind the words, which is often conveyed in the voice tone, pitch, and volume, in the speed of delivery, and so forth.
The group setting offers many opportunities to explore the meaning of nonverbal messages.
Such explorations are especially useful when participants exhibit nonverbal cues that are incongruent with what they are saying verbally.
For example, Dwight tells the group leader that he is angry with him for passing Copyright